Frequently asked questions

SecureDrive is a used-vehicle protection program designed to give customers more confidence in their purchase while helping dealers deliver a consistent, easy-to-explain protection offer. It is built to work with real used inventory and to be simple to implement at the dealership level. It offers basic coverage for a fixed term on used vehicles. It is designed to be used by dealers to apply to their entire inventory of used cars.

SecureDrive is built for Canadian dealers and dealer groups who want a practical, scalable protection solution for their used-car inventory, and for customers who want added reassurance when buying a used vehicle.

Customers can upgrade their coverage at the point of sale by selecting from the available protection options offered by the dealer. This allows them to choose the level of coverage that best suits their vehicle and ownership needs.

The right protection plan depends on the vehicle’s age, mileage, type, and eligibility. SecureDrive is designed to help dealers match the most suitable level of protection to each vehicle in stock.

Dealers wishing to apply should apply to become a dealer. Once accepted into the program, the onboarding process covers setup, training, and access to the tools and materials needed to begin offering the program.

Dealers can access training materials and the point-of-sale system through the SecureDrive dealer platform. Full access and guidance are provided during onboarding.

Claims are handled through the SecureDrive dealer platform. The platform is designed to be straightforward and efficient with 95% of claims payments reimbursed to dealers within 2 business days and 79% of those being reimbursed in real-time.

Onboarding commences as soon as the dealer agreement has been signed by the appropriate signatory. The SecureDrive team works to make the process as smooth and efficient as possible so dealers can start offering protection without delay.